Terms of service

1. Introduction

Clarelle SARL is a family-owned fragrance and beauty business founded in 1989 in Zgharta, Lebanon. We offer authentic perfumes, makeup, sunglasses, and related products, both in-store and online. Our goal is to provide a trustworthy, enjoyable, and secure shopping experience for every customer.

These Terms explain the rights and obligations between you (the "Customer", "you") and Clarelle ("Clarelle", "we", "us", "our"). They apply to all orders placed through our website and any other online channels we operate.

2. Use of the Website

You agree to use our website and Services only for lawful purposes and in accordance with these Terms.

  • You may browse, view, and purchase products for personal, non-commercial use only.

  • You agree not to use the site for any fraudulent, abusive, or illegal activity.

  • You must not attempt to interfere with the security or proper functioning of the website, including by introducing malicious code, hacking, or attempting to gain unauthorized access to our systems or other users' accounts.

  • You may not use automated tools (such as bots, scrapers, or crawlers) to access, collect, or index content from our site without our prior written permission.

  • You agree not to misrepresent your identity, provide false information, or impersonate another person or entity when using our Services.

We reserve the right to suspend or terminate your access to the Services if we reasonably believe that you are violating these Terms or any applicable law.

3. Account Registration

Customers may create an account to place orders, track purchases, and save preferences for a faster checkout.

If account registration is available or required, the following applies:

  • You are responsible for providing accurate, current, and complete information during registration and for keeping your details up to date.

  • You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

  • You agree to notify us immediately if you believe your account or password has been compromised.

  • We reserve the right to suspend or close accounts that appear to be fraudulent, inactive for long periods, or in violation of these Terms.

4. Orders & Payment

4.1 Placing Orders

  • By placing an order, you are making an offer to purchase the selected products under these Terms.

  • Order confirmation emails acknowledge that we have received your order but do not necessarily mean that your order has been accepted.

  • We reserve the right to accept or refuse any order at our discretion, for reasons including but not limited to product unavailability, pricing or description errors, suspected fraud, or issues with payment authorization.

4.2 Pricing & Currency

  • Product prices on the website are displayed in USD. Some references (such as shipping thresholds) may also appear in other currencies for clarity.

  • All final charges are processed in USD. Exchange rates for other currencies are for informational purposes only and may vary at checkout.

  • We make every effort to ensure prices are accurate, but errors may occur. If a pricing error is discovered after you place an order, we will contact you with the correct price and ask whether you wish to proceed or cancel.

  • Prices and availability are subject to change at any time without prior notice.

4.3 Payment Methods

You must pay the full order amount using one of the payment methods offered at checkout, including: Visa, Mastercard, American Express, PayPal, Apple Pay, Bank Transfer, OMT, Whish or Cash on Delivery.

By submitting payment details, you confirm that you are authorized to use the chosen payment method and that the information provided is accurate.

Orders may be cancelled or placed on hold if payment cannot be authorized or is later reversed.

5. Product Information & Availability

  • We strive to provide accurate descriptions, images, and specifications for all products on our website, and we guarantee that our products are 100% authentic and sourced from official suppliers.

  • Despite our efforts, typographical errors, inaccuracies, or omissions may sometimes occur in product descriptions, pricing, or availability. We reserve the right to correct any such errors without prior notice.

  • Product colors and appearance may vary slightly from the images shown due to lighting, screen settings, or packaging updates.

  • All products are offered subject to availability. We may limit the quantities available for purchase, discontinue items, or change product details at any time.

6. Shipping & Delivery

  • We offer domestic shipping within Lebanon through our trusted carrier partners. Details about coverage, delivery times, and fees are described in our Shipping Policy.

  • Typical processing and delivery times are outlined as estimates and may vary depending on your location, courier schedules, high-demand periods, or unforeseen circumstances.

  • We are not responsible for delays caused by the shipping carrier, incorrect or incomplete delivery information provided by the customer, or events beyond our reasonable control.

  • For full details, please refer to our Shipping Policy.

7. Returns & Refunds

  • We accept returns and process refunds or exchanges in accordance with our Return & Refund Policy.

  • Returns are typically accepted within a defined period after delivery, provided products are unopened, unused, and in their original condition and packaging, with proof of purchase.

  • Certain items (such as engraved or personalized products, opened beauty items, and products returned outside the allowed period) are non-returnable.

  • Refunds are generally issued to the original method of payment once returned items have been inspected and approved.

  • For full details, conditions, and timeframes, please refer to our Return & Refund Policy.

8. Promotions, Discounts & Coupons

  • From time to time, we may offer promotions, discount codes, coupons, or special offers on selected products or orders.

  • Promotional offers are usually available for a limited time and may be subject to specific terms, such as minimum spend, product exclusions, or one-time use.

  • Unless otherwise stated, promotions cannot be combined with other discounts, coupons, or offers.

  • We reserve the right to modify, suspend, or cancel any promotion at any time, without prior notice, where permitted by law.

9. Intellectual Property

  • All content on the Clarelle website, including text, images, product descriptions, logos, graphics, and layout, is owned by or licensed to Clarelle and is protected by applicable intellectual property and copyright laws.

  • You may view, download, and print content for your personal, non-commercial use only.

  • You may not copy, reproduce, modify, publish, distribute, display, transmit, or create derivative works from any part of the website without our prior written consent.

  • All trademarks, trade names, and logos displayed on the site are the property of Clarelle or their respective owners and may not be used without permission.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Clarelle is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Services, products purchased, or these Terms.

  • We are not responsible for losses arising from delays in delivery, third-party carrier issues, or circumstances beyond our reasonable control.

  • Our total aggregate liability to you for any claim arising from or related to your use of the Services or products purchased shall be limited to the total amount you paid for the order giving rise to the claim.

Nothing in these Terms is intended to exclude or limit any rights you may have under mandatory consumer protection laws, or our liability for any matter that cannot be excluded or limited under applicable law.

11. Changes to These Terms

  • We may update or modify these Terms from time to time to reflect changes in our practices, legal requirements, or the Services we provide.

  • When we make significant changes, we will post the updated Terms on this page and revise the "last updated" date.

  • By continuing to use the website or placing orders after the updated Terms have been posted, you agree to be bound by the revised Terms.

12. Contact Information

If you have any questions about these Terms, your order, or our Services, please contact us:

  • Email: sales@clarellesarl.com
  • Phone: +961 6 664 699
  • WhatsApp: +961 6 663 699
  • Address: Zgharta El-Abi Zgharta, Lebanon
  • Business hours: Monday – Friday, 9:00 AM – 7:00 PM (local time)